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Hero's Discount
Thank You, Community Heroes!
How it works
Upload Certified Documents
You will need to complete the verification form, and you may be asked to upload documentation verifying your status.
Get Your Code
When the verification approval is passed, you will receive a 5% off discount code via email.
Use Code at Checkout
Copy your code from the verification email, and enter / paste your promo code during checkout.
Don't take our word for it, see what customers are saying
Verified
General
Customer Support
How Quickly Can You Answer My Question?
We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.
Do you offer free shipping?
Yes, we offer free shipping on all orders over £500
How long does delivery take?
Delivery times may vary depending on the product and your location. Generally, most orders are processed and shipped within 5-7 business days.
Do you ship internationally?
Please contact our customer support for information about international shipping options.
Can I Change My Shipping Address After My Order Has Been Placed?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's only sometimes possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can correct (s) on your package before it departs.
There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Will My Order Come In One Package?
Depending on the size of your order, you may receive separate packages that may arrive 1~2 business days apart.
Out Of Stock/Backordered Items?
If any of your items are out of stock, we will email you to let you know when we expect to have the items shipped out. If the things are not likely to be restocked within two weeks, we will automatically refund you for those items.
How can I change my address?
Our warehouse staff are super quick, so if you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it departs.
There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
I Received A Damaged Item, What Do I Do?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
How Can I Track My Order?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
Why Isn't My Tracking Number Working?
Often, tracking numbers will only function on domestic orders. If your tracking number doesn't work, please let us know so we can ensure your items were shipped correctly.
What Do I Do If Something Is Missing In My Order Or Is Damaged?
If any purchased items are missing or damaged, please contact us immediately to resolve the issue.
We have a money-back guarantee, which lasts 14 days before the delivery of your order, so make sure to contact us within that time frame. To get a hold of us to assist you, please use the Contact Us tab or email us at contact@ergonest.co.uk
Can I return my product?
We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Email us directly, and we’ll walk you through this process.
Who bears the shipping cost?
We will cover defective products. However, you must pay the actual return delivery cost for any other returns (including customer remorse).
Contact Information
- Email: contact@ergonest.co.uk
- Phone: +443330901840
Do you offer assembly services for your products?
For certain products, we do offer assembly services. This is particularly recommended for larger items like massage chairs. Please inquire about assembly options when placing your order.
What is your return policy?
We strive for customer satisfaction. Please contact our customer support team for detailed information about our return policy.
Do your products come with a warranty?
Yes, our products come with warranties. For example, our DREAMLINER Premium Massage chair comes with a 3-year guarantee. Warranty details may vary by product, so please check the specific product page or contact customer support for more information.
How can I contact customer support?
You can reach our customer support team through our website chatbot or by phone. We're always ready to answer your questions and address any concerns.
Product Specific
Standing Desks
How long should I stand at my desk?
Startwith 30-minute intervals and gradually increaseyour standing time. Experts recommend aiming for 2-3 hours ofstanding spread throughout your workday. Listen toyour body and alternate betweensitting and standing positions
What height should my standing desk be set at?
Your standing desk should bepositioned atelbow height, with your armsbent at a 90-degree angle when typing. Themonitor should be at eye level, about an arm's length away to maintain proper posture
Will the desk be stable at maximum height?
Our standing desks undergo rigorous stability testing and feature robust frames that ensure zero wobble, even at maximum height settings. The dual-motor system provides excellent stability during height adjustments
What weight capacity can the desk support?
Our standing desks are engineered to safely support multiple monitors, laptops, and office equipment. Specific weight capacities vary by model and are clearly listed in each product description
How easy is assembly?
Each desk comes with clear instructions and requires minimal tools for assembly. Most customers complete setup in 30-45 minutes. All necessary hardware is included
Can I program pre-set heights?
Yes, our electric standing desks feature memory settings that allow you to save your preferred sitting and standing heights for quick and convenient adjustments
Product specific
Walking Pads
What speed can I walk while working?
Our under-desk treadmills are designed for walking speeds between 0.5-4 mph while working. For optimal typing and focus, we recommend speeds between 1-2 mph
Will the treadmill be noisy in my office?
Our under-desk treadmills are engineered with whisper-quiet motors, making them perfect for shared workspaces. The noise level is typically lower than normal conversation6.
Can I really work while walking?
Yes! Most users adapt quickly to walking while working, especially at lower speeds. Studies show walking can actually enhance creativity, focus, and productivity by up to 46%
How much space do I need?
You'll need approximately 130cm x 70cm of floor space for the treadmill, plus about 2m of clearance around it for safe use. Many models can be stored vertically when not in use
Do under-desk treadmills have an incline?
Most under-desk treadmills don't include an incline function, as walking on an incline while working can take your body out of neutral position and cause strain on joints and back
What maintenance is required?
Minimal maintenance is needed - just regular cleaning and occasional belt lubrication. Each unit comes with detailed care instructions and comprehensive warranty coverage
How portable are these treadmills?
Our under-desk treadmills are designed to be lightweight and portable, featuring built-in wheels for easy movement. They're significantly more portable than traditional treadmills
Can I store it when not in use?
Yes, our under-desk treadmills are designed for easy storage. Many models can be stored vertically or slide under furniture when not in use
What's the weight capacity?
Weight capacity varies by model, but our treadmills are built to safely support users of various sizes. Specific weight limits are listed in each product description
What are the health benefits?
Regular use provides numerous benefits including:
- Better sleep quality
- Reduced stress levels
- Improved mood
- Productivity Boost
- Stronger joints
- Enhanced cardiovascular health
- Increased energy levels
product specific
Under-Desk Bikes
Will my chair roll away while pedaling?
Our bikes come with anti-slip features, but for optimal stability, we recommend pedaling downward rather than forward. You can also use an anti-slip mat underneath your chair for additional stability
What's the best pedaling speed for working?
For tasks requiring concentration, maintain a gentle pace with low resistance. You can increase intensity during less demanding activities like phone calls or meetings.
How many calories can I burn?
Studies show users can burn approximately 100 calories per day during normal use. The actual amount varies based on resistance level and duration of use
Will my knees hit the desk?
Proper setup is crucial. Your knees should have a slight bend at the furthest point of pedalling, and the bike should be positioned to prevent knee contact with the desk. Most users can achieve this by adjusting their chair height
Do I need to assemble the bike?
Most of our under-desk bikes come fully assembled or require minimal setup, allowing you to start using them right away
How long should I use the bike each day?
Start with 30 minutes per day and gradually increase duration as your body adapts. You can break this into multiple shorter sessions throughout your workday
Product Specific
Ergonomic Seating
What makes a chair truly ergonomic?
A genuine ergonomic chair offers multiple adjustment points including seat height, backrest tilt, lumbar support, and armrests. These features work together to support your spine's natural curve and promote proper posture throughout the day
How do I choose the right size chair?
Look for a chair that allows you to sit with your feet flat on the floor, knees slightly lower than your hips, and back fully supported. The seat depth should leave a small gap between the back of your knees and the seat edge to maintain proper circulation
How often should I adjust my chair?
It's recommended to make small adjustments throughout the day to promote movement and prevent stiffness. Your chair should accommodate different tasks and postures as you work
How long should an ergonomic chair last?
With proper care, our ergonomic chairs are built to last 7-10 years of daily use. Each chair comes with comprehensive warranty coverage to protect your investment
How long can I sit on an ergonomic stool?
While ergonomic stools are designed for active sitting, we recommend starting with shorter periods (30-60 minutes) and gradually increasing duration as your core strength develops. They're best used as part of a varied approach to workplace seating.
Are ergonomic stools stable enough for daily use?
Yes, our ergonomic stools feature heavy, beveled bases with non-skid surfaces to ensure stability while allowing controlled movement9.You can lean and pivot safely without feeling unstable
product specific
Massage Chairs + Massagers
What features should I look for in a massage chair?
The most essential features include the massage mechanism (2D to 6D), roller track system (S-track or SL-track), and adjustable settings. Advanced features like body scanning, zero gravity, and heat therapy enhance the experience
How much space do I need for a massage chair?
Consider both the upright and reclined positions. Most chairs need about 15-20cm wall clearance when fully reclined. We recommend a space of approximately 160cm x 90cm for comfortable operation
Can I adjust the massage intensity?
Yes, our massage chairs offer multiple intensity levels and customizable programs. You can adjust the roller strength, speed, and airbag pressure to match your comfort preferences
How long should each massage session last?
We recommend starting with 15-30 minute sessions and gradually increasing duration as your body adapts. You can safely use your chair 2-3 times daily, with adequate breaks between sessions
How often can I use my massage chair?
You can safely use your massage chair 2-3 times daily, with sessions typically lasting 15-30 minutes. We recommend starting with shorter sessions and gradually increasing duration as your body adapts
What's the best way to start using a massage chair?
Begin with shorter, less intense sessions and gradually increase duration and intensity. Treat it like any other physical activity by easing into a routine
Is assembly required?
Most of our massage chairs require minimal assembly. Professional delivery and installation services are available to ensure proper setup and operation of your chair.
Will the massager be too intense?
Our massagers offer multiple speed settings and intensity levels. Start with the lowest setting and gradually increase as comfortable. You can easily adjust the pressure by changing attachments or speed
Is it normal to feel sore after using the massager?
Some mild soreness is normal, especially when first using the device. This is due to the release of lactic acid in the muscles and should subside quickly
product specific
Ergonomic Rollators
How do I choose the right rollator height?
The handles should be adjusted to your wrist height when standing upright with arms relaxed at your sides. This ensures proper posture and reduces strain on your shoulders and back. Our team can provide specific guidance based on your measurements.
What's the weight capacity of your rollators?
Our ergonomic rollators typically support users up to 130-150kg. Heavy-duty models are available for those requiring additional capacity. Each product listing specifies the exact weight limit.
Are these rollators suitable for both indoor and outdoor use?
Yes, our rollators feature durable wheels designed to handle various terrains. Larger wheels provide stability outdoors, while the overall design ensures manoeuvrability in indoor spaces.
How easy is it to fold and transport the rollator?
Our rollators feature simple folding mechanisms for easy storage and transport. Most models can be quickly collapsed and lifted into a car trunk, making them perfect for travel and storage.
What safety features are included?
Each rollator comes with reliable hand-operated brakes, stable frames, and ergonomic handles. Many models feature reverse braking systems for additional security when sitting.
Can I sit on the rollator?
Yes, our rollators include comfortable, padded seats with backrests.The seating is designed for short rest periods, and the brakes should always be engaged when using the seat.
What maintenance is required?
Minimal maintenance is needed - just regular cleaning of the wheels and occasional checking of brake function.Each rollator comes with care instructions to ensure long-lasting performance.
Specific product
Outdoor Workspace: Bio-SIP
What makes Bio-SIP different from traditional garden buildings?
Bio-SIP buildings are crafted using 88% post-consumer waste, including recycled plastic bottles. They offer 37% better thermal performance than traditional EPS SIP panels and are designed with sustainability in mind
How long does installation take?
Installation is remarkably efficient, typically taking just two days for small buildings. This is 87% faster than traditional construction methods. The panels are designed for easy handling by a two-person team
What's the lifespan of a Bio-SIP building?
Bio-SIP structures are built to last a minimum of 60 years with proper maintenance and come with a comprehensive 25-year structural warranty. They're waterproof and fire-resistant for added durability
Do I need planning permission?
Most Bio-SIP garden buildings fall under permitted development rights, though specific requirements may vary based on your location and building size
How energy efficient are Bio-SIP buildings?
They offer superior thermal efficiency, requiring just 250mm wall thickness to meet passive house standards. This means lower energy bills and comfortable temperatures year-round.
What maintenance is required?
Minimal maintenance is needed due to the durable nature of Bio-SIP panels. The fibre-reinforced resin skin is more durable than traditional wood construction and provides better moisture resistance
DISCOUNT
Community Hero's Discount
Who qualifies for the discount?
1. Military: active duty military (including military spouses and dependents), reservists, retirees and veterans.
2.Medical professionals and first responders include doctors, nurses, technicians, medical researchers, police officers, first responders and firefighters;
3.Teacher discount applies to teachers, faculty or staff in UK, European K-12 schools or universities;
4.Student discount applies to current students, covering middle school, high school, university and graduate school students. A valid student ID or other proof of enrollment is required.
5.Moving personnel: including professional movers and moving company employees. Proof of relevant work or work ID must be provided.
6.Chiropractors and Physiotherapists: Discounts apply to practicing chiropractors and physiotherapists, including those in private practitioners who hold relevant qualifications and those in medical institutions. A valid professional qualification certificate or work unit certificate is required.
How do I verify my eligibility?
1. Select your status above to verify your eligibility - you will need to complete the verification form, and you may be asked to upload documentation verifying your status;
2. When the verification approval is passed, you will receive via email a one-time use code;
3. Copy your code from the verification email (you must use the full code including of any dashes);
4. Enter/paste your promo code during checkout.
What information should I enter?
1. Medical professionals may need to upload official documentation that shows your first and last name and current medical license.
2. First responders may need to upload official documentation that shows their first and last name, organization name, and status as first responders.
3. Military personnel may need to upload official government-issued documentation that shows their first and last name, the branch of service, and their current military status.
4. Teachers may need to upload school-issued documentation that shows their first and last name, and a date in the current school year; examples include a teacher ID card with a valid date or a pay stub within the last 60 days.
Can I use my discount code more than once?
No, each discount code can only be used for one checkout of any featured Ergonest product.
It cannot be combined with other discount codes. Discount codes cannot be transferred to others and will void the warranty and return policy associated with them.
How long will it take to get the promo code?
In most cases, verification is almost instantaneous, and we will provide your promo code via email. But occasionally, verification requires a document review and can take up to 12 hours.
Affiliate
Our Affiliate Programme
How do I join the Affiliate Program?
Simply fill out the application form on this page. We review every application manually to ensure alignment with our brand values. If approved, you’ll receive an email with your dashboard login, unique tracking link, and onboarding assets.
How much commission can I earn?
Our program offers up to 15% commission on every successful sale. The more you sell, the higher your earnings, with exclusive bonus opportunities for top performers.
What’s the cookie window for referrals?
We offer a 5-day cookie window. If someone clicks your affiliate link and makes a purchase, within five working days you will receive full credit for the sale.
Can I use paid ads or discount sites?
We do not allow trademark bidding on branded keywords or listing on coupon aggregator sites. Any paid traffic strategy must align with our brand standards — contact us before running any ad campaigns.
What makes our affiliate program different?
We're not just another desk brand. We’re building a premium experience, focused on wellbeing, creativity, and long-term productivity. We offer real value, generous commissions, and an authentic, supportive partnership.
Is there support available if I need help?
Absolutely. You’ll get access to a dedicated affiliate support contact to assist with tracking, performance tips, or content ideas.
Contact Us
If you have any question or concern, please get in contact with us:
Contact Information
- Email: contact@ergonest.co.uk
- Phone: +443330901840